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Refund Policy


When any service, product or advertising space is purchased, a full escrow payment is made into our escrow account. This means the money still belongs to the buyer. An escrow account (FLASHA's account) is an account used to intermediate transactions between sellers and buyers and we entrust this to ourselves in order to keep FLASHA honest and safe for users. Funds are held in custody until the agreed conditions for release are met. This is done in order to keep the agreements between the buyers and sellers secure and to be assured that payments will be made.  By doing this we are also able to ensure that should the terms of agreement between parties be disputed, both parties can be asured that the money is in safe keeping until an agreement has been met for the release of such.

We strongly recommend though that all parties resolve issues between themselves before filing any disputes.  The process to file any dispute can be found in the Resolutions section below in the footer notes.

FLASHA Refund Policy

Last Updated: October 12, 2017

These terms and conditions govern FLASHA's policy for Advertisers refunds and the obligations of the Media Channel Owners associated with the Refund Policy. The Refund Policy is available to Advertisers who book and pay for an Advertising space through the FLASHA Platform. The Advertisers rights under this Refund Policy will supersede the Media Channel Owners cancellation policy.

By using the FLASHA Platform as a Media Channel Owner or Advertiser, you are indicating that you have read and that you understand and agree to be bound by this Refund Policy.

1. Placement Issue

A “Placement Issue” means any one of the following:

(a) the Media Channel Owner (i) cancels a booking shortly before the scheduled start of the booking, or (ii) fails to provide the Advertiser with reasonable proof of placement.

(b) the Listing’s description or depiction of the Media Channel is inaccurate with respect to:

  • the size of the Placement (e.g.,sizes of the hoarding are not to spec, length of advert was shorter than expected, etc.)

  • the number of impressions and demographics

  • the physical location of the media channel (proximity).

2. The Advertisers Refund Policy

If you are an advertiser and have placement issues that meet our lack of proof of placement criteria, we agree, at our discretion, to either (i) reimburse you up to the amount paid by you through the FLASHA Platform (“Total Fees”) depending on the nature of the “Proof Of Placement” issue, or (ii) use our reasonable efforts to find and book you another media channel which meat your requirements in your booking which is reasonably comparable to the your original booking in terms of demograhics and location.

3. Conditions to Claim a Placement Issue

To submit a valid claim for a Placement Issue and receive the benefits with respect to your booking, you are required to meet each of the following conditions:

(a) you must be the Advertiser who booked from the Media Channel Owner;

(b) you must bring the Placement Issue to our attention in writing or via telephone and provide us with information and evidence about the Placement Issue within 24 hours after the later of (i) the start of your booking or (ii) you discover the existence of the Placement Issue , and must respond to any requests by us for additional information or cooperation on the Placement Issue;

(c) you must not have directly or indirectly caused the Placement Issue (through your action, omission or negligence); and

(d) unless FLASHA advises you that the Placment Issue cannot be remediated, you must have used reasonable efforts to try to remedy the circumstances of the Placement Issue with the Media Channel Owner prior to making a claim for a Placement Issue.

4. Minimum Quality Standards, Media Channel Owner Responsibilities and Reimbursement to Advertisers

4.1 If you are a Media Channel Owner, you are responsible for ensuring that the media channel you list on the FLASHA Platform meets the standards of which you advertised this as.

4.2 If you are a Media Channel Owner, and if (i) FLASHA determines that an Advertiser has suffered a Placement Issue related to your listing/s by you and (ii) FLASHA either reimburses that Advertiser (up to their Total Fees) or provides an alternative media channel to the Advertiser, you agree to reimburse FLASHA up to the amount paid by FLASHA within 30 days of FLASHA's request. If the Advertiser flighting requirements are relocated to an alternative media channels, you also agree to reimburse FLASHA for reasonable additional costs incurred to relocate their advert/s. You authorize FLASHA Payments to collect any amounts owed to FLASHA by reducing your Payout or as otherwise permitted pursuant to the Payments Terms.

4.3 As a Media Channel Owner, you understand that the rights of Advertisers under this Refund Policy will supersede your selected cancellation policy. If you dispute the Placement Issue, you may notify us in writing or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Placement Issue, provided you must have used reasonable and good faith efforts to try to remedy the Placement Issue with the Advertiser prior to disputing the Placement Issue claim.

5. General Provisions

5.1 No Assignment/No Insurance. This Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Advertiser, and the Advertiser has not paid any premium in respect of the Refund Policy. The benefits provided under this Refund Policy are not assignable or transferable by you.

5.2 Modification or Termination. FLASHA reserves the right to modify or terminate this Refund Policy, at any time, in its sole discretion. If FLASHA modifies this Refund Policy, we will post the modification on the FLASHA Platform or provide you with notice of the modification and FLASHA will continue to process all claims for Flighting Issues made prior to the effective date of the modification.

5.3 Entire Agreement. This Refund Policy constitutes the entire and exclusive understanding and agreement between FLASHA and you regarding the Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between FLASHA and you regarding the Refund Policy.

IIf you have any questions about the Guest Refund Policy, please email us at

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